My concern is serious. It is about Yooralla’s dismissal of my need for individualised care. I am a 56-year-old male with a double degree, a Master of Arts and a PhD from Melbourne University. So why am I still treated as, for lack of a better term, an idiot? This is especially evident from the way Yooralla treats me. It does not take me and the form of care that I need into consideration.
Whilst Yooralla support workers try their best, they are held to Yooralla’s backwards penny-pinching policies. For example, more recently, my right arm was sore and the manager at Yooralla tried to tell me that it was their duty of care to take me to hospital in the case of an emergency like a heart attack. I understand that this might be the protocol for when a resident suffers a heart attack, but I have a very specific plan for when I do.
There is a difference between my support workers and the support provided by Yooralla. Any time I bring an issue up with management, Yooralla’s focus is on Yooralla, and not me.
This is about the conflict caused by Yooralla’s antiquated medical beliefs, along with their penny-pinching tactics as a not-for-profit organisation. This is so different to the individualistic and pragmatic beliefs concerning disability policies that I seek.
This was all done with the help of my brilliant and lovely academic support worker, Christina Irugalbandara.